About this course
This course focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command Line Interface (CLI) to connect and service products.
Duration
This course is 40 class hours, typically consisting of 4-hour sessions (Lecture and Lab) with additional hours for Lab and practice assessments
Benefits
- Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
- Gain confidence in managing Cisco collaboration devices and systems
Who should take this course?
This course offers device-specific training and certification program for technicians working with collaboration environments.
Class Details
Exam Objectives:
- Collaboration Environment (35%)
- Cisco Collaboration Endpoints Equipment and Hardware (20%)
- Service Knowledge (45%)
Pre-requisites:
No prerequisite is required.
Labs:
- No outside lab is offered for this course. However, throughout the course students will be working with real Cisco equipment including routers and switches, and necessary software to configure these devices
Additional Resources
No additional resources
