Course – ITIL 4 Foundations – ComputerMinds Learning Portal

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Lesson 1: 3 Topics

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COURSE MATERIALS (Additional Documents)

HOMEWORK ASSIGNMENTS

TEAMS meetings (For Class Lectures, labs, reviews)

Introduction 1 Topic

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Introductions

Introduction to ITIL4 1 Topic

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1. Introduction to ITIL4

2. Organizations and Value 1 Topic

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2. Organizations and Value

3. Service Value and Co-Creation 1 Topic

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3. Service Value and Co-Creation

4. Service Relationships 1 Topic

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4. Service Relationships

5. Key Concepts of ITIL4 1 Topic

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5. Key Concepts of ITIL4

6. Four Dimensions of Service Management 1 Topic

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6. Four Dimensions of Service Management

7. Service Value System 1 Topic

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7. Service Value System

8. Service Value Chain 1 Topic

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8. Service Value Chain

9. Guiding Principles 1 Topic

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9. Guiding Principles

10. ITIL Practices 1 Topic

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10. ITIL Practices

11. Wrap up & Review 1 Topic

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11. Wrap up & Review

Video Series (Additional Video Content, NOT REQUIRED) 13 Topics

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VIDEOS: ITIL 4: Key Concepts & Building Blocks

VIDEOS: ITIL 4: What is Value?

VIDEOS: ITIL 4: Organization and People

VIDEOS: ITIL 4: Cost and Risk

VIDEOS: ITIL 4: What is Service Management?

VIDEOS: The ITIL 4 Big Picture: Connecting Key Concepts

VIDEOS: ITIL 4 General Overview

VIDEOS: ITIL 4: The Four Dimensions

VIDEOS: ITIL 4: Service Value System

VIDEOS: ITIL 4: Guiding Principles

VIDEOS: ITIL 4: Service Value Chain

VIDEOS: ITIL 4: Service Value Chain and Value Streams

VIDEOS: ITIL 4 Foundation – Key Terms Of 15 ITIL Practices

Sessions Recorded from Previous Classes (by Publish Date)

ITIL Class Published 5-12-2020 3 Topics

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Session 1 (5-12-2020)

Session 2 (5-13-2020)

Session 3 (5-14-2020)

ITIL Class Published 6-23-2020 3 Topics

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Session 1 (6-23-2020)

Session 2 (6-24-2020)

Session 3 (6-25-2020)

ITIL Class Published 7-21-2020 3 Topics

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Session 1 (7-21-2020)

Session 2 (7-22-2020)

Session 3 (7-23-2020)

ITIL Class Published 9-15-2020 3 Topics

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Session 1 (9-15-2020)

Session 2 (9-17-2020)

Session 3 (9-18-2020)

ITIL Class Published 11-3-2020 3 Topics

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Session 1 (11-3-2020)

Session 2 (11-5-2020)

Session 3 (11-6-2020)

ITIL Class Published 11-23-2020 3 Topics

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Session 1 (11-23-2020)

Session 2 (11-24-2020)

Session 3 (11-25-2020)

ITIL Class Published 12-22-2020 3 Topics

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Session 1 (12-22-2020)

Session 2 (12-23-2020)

Session 3 (12-29-2020)

ITIL Class Published 3-2-2021 3 Topics

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Session 1 (3-2-2021)

Session 2 (3-4-2021)

Session 3 (3-5-2021)

ITIL Class Published 3-30-2021 3 Topics

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Session 1 (3-30-2021)

Session 2 (4-1-2021)

Session 3

ITIL Class Published 5-4-2021 3 Topics

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Session 1 (5-4-2021)

Session 2 (5-6-2021)

Session 3 (5-7-2021)

ITIL Class Published 6-3-2021 6 Topics

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Session 5 (6-29-2021)

Session 6

ITIL Class Published 6-29-2021 4 Topics

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Session 1 (6-29-2021)

Session 2 (7-1-2021)

Session 3 (7-6-2021)

Session 4 (7-7-2021)

ITIL Class Published 8-31-2021 4 Topics

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Session 1 (8-31-2021)

Session 2 (9-2-2021)

Session 3 (9-7-2021)

Session 4 (9-9-2021)

ITIL Class Published 11-16-2021 4 Topics

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Session 1 (11-16-2021)

Session 2 (11-18-2021)

Session 3 (11-22-2021)

Session 4 (11-23-2021)

ITIL 4 Final Assessment 1 (53 Questions, Training Mode)

ITIL 4 Final Assessment 2 (53 Questions, Training Mode)

ITIL 4 Final Assessment 3 (53 Questions, Training Mode)

ITIL 4 Final Assessment 4 (53 Questions, Training Mode)

ITIL 4 Final Assessment 5 (54 Questions, Training Mode)

ITIL 4 Final Assessment 1 (53 Questions, Testing Mode)

ITIL 4 Final Assessment 2 (53 Questions, Testing Mode)

ITIL 4 Final Assessment 3 (53 Questions, Testing Mode)

ITIL 4 Final Assessment 4 (53 Questions, Testing Mode)

ITIL 4 Final Assessment 5 (54 Questions, Testing Mode)